FAQ

We accept various payment methods including credit/debit cards (Visa, MasterCard), PayPal, and other secure online payment options.

Delivery times vary depending on your location. Typically, orders are delivered within 7 to 15 business days. You will receive a tracking number once your order is shipped.

After your order is shipped, we will send you a tracking number via email. You can use this number on our website’s tracking page or the shipping carrier’s website to monitor the status of your shipment.

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Make sure the items are in their original condition and packaging.

To return an item, please contact our customer service team to obtain a return authorization. Follow the instructions provided and send the item back to us. Once we receive the returned item, we will process your refund or exchange.

Yes, we do offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please check our shipping information page for more details.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, once an order is processed and shipped, it cannot be changed or canceled.

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions for returning the item.

You can contact our customer service team via email at contact@haidi-store.com. We are always ready to assist you with any questions or concerns.